Handling Disputes and Other Issues
At EAD Travel, we understand that unexpected issues can arise during a trip or delivery. That’s why we have a responsive support system in place to resolve disputes quickly and fairly.
- Customer Support Access – Customers can reach our support team through our official phone number, WhatsApp or email.
- Case Review – Once a complaint or dispute is reported, our support team reviews all trip details, including driver communication, payment records, and trip logs.
- Fair Resolution – We listen to both the customer and driver before making a decision. Our goal is to ensure fairness and maintain trust on both sides.
- Compensation or Refund (if applicable) – If it’s confirmed that the customer was inconvenienced due to an error on our part or by a driver, we provide an appropriate compensation or refund.
- Continuous Improvement – Every case helps us refine our process, train our drivers better, and enhance our overall service quality.
We believe in open communication, fairness, and accountability — that’s what keeps EAD Travel reliable and respected in the transportation industry.