Yes, EAD Travel has a clear and fair refund policy designed to protect both our customers and our drivers.

If a customer cancels a trip before a driver is dispatched, a full refund will be processed within a reasonable time frame.

However, if the trip is canceled after a driver has been assigned or has already arrived at the pickup point, a partial refund may apply—this covers the driver’s time and transportation costs.

In cases where the delay or cancellation is caused by EAD Travel (such as system errors or driver unavailability after payment confirmation), customers are entitled to a full refund.

Refunds are processed through the same payment channel used during booking, and customers will be notified once the transaction is completed.

At EAD Travel, transparency and customer satisfaction are at the heart of everything we do.